Double your reach, even amid funding freezes

Why your device choices matter more than ever

Imagine if your nonprofit could serve twice as many people and upgrade its technology, without twice the hassle or cost. Nonprofits across the country are doing it: reaching deeper into their communities, stretching budgets and supporting more families, safely and smartly.

The need for digital access has never been greater. More families rely on technology for work, learning and staying connected. Yet budgets are shrinking, public funding is harder to secure, and even when money comes through, procurement rules are complicated.

Good device decisions help you reach more people. Bad ones mean broken equipment, wasted funds and data risk.

This playbook shows how to make the most of every device and every dollar, while keeping the trust your mission depends on.

Rethink how you buy devices

Many nonprofits believe the only safe way to buy technology is brand new. That belief can limit your impact. New devices cost more and eat up budgets fast, so fewer families get the technology they need.

The alternative is refurbished devices: computers that have been wiped, tested, graded and made ready for a new owner. They cost less than new, so the same grant buys more devices and reaches more people.

Refurbished devices also keep good equipment in use, and make it easier to scale: when new funding arrives, you can equip many more people, fast.

Look for the hidden opportunities in your own spending:

• Are you still buying new machines when a refurbished one would do the job?
• Are devices sitting unused that could be retired for value or put back to work?
• Could your grant go further with a different device mix?

Refurbished isn’t just about saving money. It’s about multiplying your mission.

Lower the risk: safety, security and accountability

Some nonprofits worry that used devices bring extra risk: leftover data, hidden problems or unclear warranties. It’s smart to be careful. Here’s what to check, and what you get from us.

• Ask how the old data was removed. Every drive we sell has been wiped: Windows and Apple drives in-house in Florence, Kentucky, following NIST SP 800‑88, and Chromebooks Powerwashed, the ChromeOS factory reset that securely erases all user data.
• Ask how each device was tested. Ours are tested and graded on our own benches in Northern Kentucky.
• Insist on a warranty, even for refurbished. Ours is a limited warranty on refurbished devices.

Ask the right questions and choose a reliable supplier, and you get affordable technology without risking your security or your reputation. Register your warranty

Quality without compromise: busting the refurbished myth

One of the biggest myths is that refurbished means low quality or second best. With the right supplier, it doesn’t.

• Graded, not guessed. Business bulk orders are always Grade A or B.
• Ready to use. Windows machines come with genuine, licensed Windows.
• Backed if something fails. Under the warranty, we repair, replace or refund, at our option.

You may still hear doubts from staff or leadership about reliability or image. Answer them with facts, and remind your team that every dollar saved helps a real person get online.

Don’t let old myths limit your mission.

Scale sustainably with a technology plan

Buying devices isn’t a one-time decision. To grow your impact, plan a technology cycle that grows with your organization.

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   Step 1: Map your refresh cycle

   How often do you replace or add devices? Mapping it out avoids last-minute scrambles, and lets you build replacements into your budget and line up grants ahead of time.

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   Step 2: Plan for growth

   Will a new afterschool program need Chromebooks? Will a senior technology class double in size? Plan for it, and you’re ready to scale. One machine or thousands: we ship single orders to individual customers, and we turn around large bulk orders on short notice.

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   Step 3: Close the loop

   When your own devices reach end of life, retire them responsibly. Our ITAD pickup is free, and devices that still carry value can earn money back, as a credit toward your next order or a check. That’s a story donors love to hear.

   How free ITAD pickup works

Choosing the right refurbished supplier

Your nonprofit deserves a supplier who understands your mission. Ask every one of them:

• How do you remove the previous owner’s data?
• How do you test and grade each device?
• What does your warranty cover, and how do I make a claim?
• Can you ship to one address, several sites or individual people, in whatever mix we need?
• Who else like us buys from you?

We deliver refurbished devices to nonprofit partners, who use grant funding to place them with the people they serve. In 2025, we delivered 35,000+ refurbished devices to nonprofit partners, who put them to work in underserved communities.

Trust is earned, not assumed. Take the time to find a supplier you feel confident in.

Lead the change, inside and out

You’re not just buying devices. You’re leading a movement for digital inclusion, and that starts inside your organization.

• Educate your staff, board and volunteers. Make sure everyone understands the savings, and the safety and quality behind refurbished devices. The more your team knows, the more confidently they’ll support your choices.
• Show your impact. Numbers help: how many families got connected, how much you saved. Stories matter too: share quotes from the people your new technology helped.
• Speak up for digital inclusion. Talk to city leaders, write about your results, host workshops. Your experience can inspire others.
• Support the people using the devices. Simple training and clear instructions build digital skills and confidence for students, seniors and parents alike.

Your 3-step action plan

Nonprofits can do more with less by choosing secure, quality refurbished devices. A trusted supplier keeps the risk low, and a plan that grows with you promotes digital equity for everyone you serve. Start today:

1. 1

   Step 1: Audit your technology

   List what you have, what you’ll need, and when your devices are due for a refresh.

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   Step 2: Shortlist suppliers

   Choose refurbished suppliers that can answer the questions above and stand behind their devices with a warranty.

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   Step 3: Make your case internally

   Share the facts and the myth-busting with your team and board to build buy-in across your organization.